Terms and Conditions

Welcome to Afzal Foods! By placing an order with us, you agree to the following terms and conditions. Please read them carefully.

Payment Methods

We offer the following payment options:

  • Cash on Delivery (COD)

  • Online Payment via credit/debit card or other online platforms

Note: All online payments go through a fraud verification process. Orders will only be processed once approved by our payment processor. If the transaction fails to pass the fraud check, the order may be canceled.

Delivery Process

We currently provide delivery services in:

Lahore, Rawalpindi, Islamabad, Karachi, Faisalabad, and Gujranwala

  • Same-day delivery is available for all orders in these cities.

  • Once your order is placed, you’ll receive an order number via SMS.

  • For any issues, contact our support team at 📞 0303 6999014 +92 (67) 3351348 

Exchange Policy

Your satisfaction is our priority. If you’re not happy with a product, you can request an exchange within a limited time window:

Exchange Eligibility:

  • Milk, Butter, and Yogurt: Within 6 hours of purchase

  • Cheese (any variant) and Desi Ghee: Within 24 hours of purchase

We aim to make your experience smooth and hassle-free. Please ensure the product is returned in its original condition.

Order Cancellation

You may cancel your order before it is processed.
Once an order is confirmed by our representative over the phone, it enters processing and cannot be canceled.

Online Payment Security

Online payments are subject to security checks. Orders are only processed after clearing fraud screening. Orders failing this check may be automatically canceled without prior notice.

Order Delays

While we strive to deliver on time, certain situations are beyond our control:

  • Weather conditions

  • Political unrest

  • Road blockages or natural disasters

In case of such delays, our team will notify you promptly.

Minimum Order & Delivery Charges

  • No minimum order value required

  • Orders below Rs.850: Delivery fee of Rs.200

  • Orders Rs.2000 or above: Free delivery

Complaint & Support

Please provide accurate details at the time of order placement to avoid any issues.

For concerns such as:

  • Order changes

  • Delivery delays

  • Complaints or cancellations

📞 Call or WhatsApp our support team. We aim to resolve all complaints within 24 hours.

If you receive damaged or opened items, contact Customer Care within 2 days of delivery.

Order Confirmation

  • Customers must provide a valid phone number and email to confirm their order.

  • All listed prices include applicable sales tax in line with Pakistan’s tax regulations.

Contact Us

📧 Email: sales@afzalfoods.com
📱 WhatsApp: 0303 6999014
☎️ Helpline: +92 (67) 3351348